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What Great Listeners Actually Do
May 15th 2022
Chances are you think you're a good listener. People's appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they're above
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If You Master This Listening Technique, You'll Hear What People Don't Say Out Loud
November 6th 2019
Most leaders already know they have to be better listeners – they've read the articles and seen the research. Learning to "hear offers" like an improviser can turn obstacles into
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Know What Your Customers Want Before They Do
April 30th 2019
Article by Thomas H. Davenport, Leandro Dalle Mule, and John Lucker: Retailers need to target customers with the right deal at the right time, here's how to nail the "next best
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The Mistakes You Make in a Meeting's First Milliseconds
February 18th 2019
Article by Sue Shellenbarger: A growing body of research shows the snap judgements people make about others' trustworthiness are wrong more often than most people
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+64 21 666 315
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