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Business Writing
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Client and Customer Expectations
Change Management
Negotiation
Education
Mental health
Presentation skills
Communication skills
Public speaking
Listening
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The Most Effective Negotiation Tactic, According to AI
July 31st 2026
The most effective negotiation tactic may also be one of the simplest: asking better questions. New research shows that open-ended questions can uncover valuable information and lead to better
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What People Still Get Wrong About Negotiations
February 28th 2025
Negotiation is not always a contest over a fixed amount of value. By understanding what each party genuinely values, it may be possible to create a better agreement for everyone. Read more... Many
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Should You Write with Gen AI?
December 10th 2024
Generative AI can make business writing faster and easier, but it can also introduce errors and flatten your individual voice. The answer is not necessarily whether to use it, but how. Read more...
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A Simple Way to Communicate More Effectively
December 1st 2024
Clear communication is not always about finding better words. Often, it is about giving your message a structure that makes it easier for people to understand, remember and act upon. In his Harvard
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The Best Public Speakers Put Their Audience First
December 13th 2022
Exceptional public speaking is about more than delivering a polished introduction, maintaining eye contact or appearing confident on stage. The most effective speakers focus on what their audience
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To Make Your Pitches More Engaging, Appeal to Multiple Learning Styles
July 26th 2024
A good idea can still fail to connect if it is presented in only one way. Combining stories, visuals, evidence and interaction can help more of your audience understand and remember your message.
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How to Handle an Emotionally Charged Negotiation
December 16th 2023
When emotions run high, even an experienced negotiator can lose sight of the real issue. Slowing the conversation down and listening for what lies beneath the conflict can create a way forward. Read
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The secret to a Good Meeting? Preparation!
June 27th 2023
Productive meetings rarely happen by accident. The quality of the conversation, decisions and outcomes often depends on the preparation completed before anyone enters the room. Read more... Meetings
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Stop Ghosting and Start Saying No
August 11th 2022
Avoiding an uncomfortable response may feel easier in the moment, but professional ghosting creates uncertainty and damages trust. A clear and respectful “no” is usually far kinder. Read more...
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America's top fears: Public speaking, heights and bugs
July 15th 2022
Democrats are nearly twice as likely as Republicans to have a fear of clowns. They are also significantly more likely to fear bugs, snakes and other animals, as well as blood and needles. Democrats a
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What Great Listeners Actually Do
May 15th 2022
Chances are you think you're a good listener. People's appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they're above
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What the Best Presenters Do Differently
April 1st 2022
What separates an effective presentation from one that is quickly forgotten? It isn’t simply polished slides, impressive statistics or sophisticated presentation software. The strongest presenters
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Does Higher Education Still Prepare People For Jobs ?
February 2nd 2022
We often hear employers and business leaders lament the unfortunate gap between what students learn in college and what they are actually expected to know in order to be job-ready. This is particular
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How To Give A Killer Presentation
October 7th 2021
A little more than a year ago, on a trip to Nairobi, Kenya, some colleagues and I met a 12-year-old Masai boy named Richard Turere, who told us a fascinating story. His family raises livestock on the
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